Son’s complaint over father’s sepsis death upheld

January 08 2021

A senior care home nurse failed to understand basic questions during a 999 call about a resident dying from sepsis, watchdogs have found.
Bristol City Council also failed to adequately plan, supervise or record the findings of a safeguarding inquiry into the man’s care at Hazelwood Gardens nursing home before his death in hospital.
The Local Government and Social Care Ombudsman upheld a complaint against the local authority.
But it ruled no significant injustice was suffered because the council carried out a further investigation when it learned the man’s son had recordings of the emergency calls and the outcome did not change.
However, as a result, the care home in Westbury-on-Trym has introduced sepsis training and drawn up an action plan for the nurse, including increased supervision, checking, phone call simulations and language skills courses.

Adam Postans Local Democracy Reporting Scheme