Another closure for Westbury-on-Trym

October 31 2018

CONCERNS have been raised after the office at Canford Crematorium closed suddenly, the latest in a spate of closures to affect the residents of Westbury-on-Trym and the surrounding areas.

Henleaze and Westbury Voice was made aware of the closure by local resident Kevin Gummett, who spotted a sign on the crematorium’s office door on Sunday October 21, which stated that the office was closing permanently on Friday October 19 and advised residents to contact South Bristol Crematorium with their enquiries.

Kevin said: “No apology was made and no explanation was given.  I have expressed my dismay to the Mayor and await his response.

“As I explained in my email to him, elderly people like me need to talk ‘face to face’ to someone at a time of bereavement. We are very uncomfortable, at such times, on a telephone – or worse still online!”

In a letter to Westbury-on-Trym and Henleaze councillors, a representative from Bristol City Council’s Cemeteries and Crematoria department advised that office/admin operations from two sites (Canford and South Bristol) were being merged into one at South Bristol in order to “support the office based staff team to be better able to cover the workload and help to bring the systems and process that were diverging back into one.”

In addition, the representative also stated that “there will still be a significant presence on site both for visitors to the site and those accessing services, as the Cremation and Cemetery team will still be operating from Canford.”

Commenting on the closure of the Canford Crematorium office, Councillor Geoff Gollop said: “There appears to have been no consultation with relatives or visitors to the cemetery (and certainly not with local councillors), and clearly no recognition of the issues raised by visitors who are concerned about the general service levels.”

Residents can discuss their needs by visiting the office at South Bristol Cemetery and Crematorium on Bridgwater Road, Bedminster Down, Bristol, BS13 7AS, calling 0117 903 8330 or emailing cems.crems@bristol.gov.uk