‘Family’ approach earns care home an outstanding rating

January 29 2020

‘Family’ approach earns care home an outstanding rating

A St Monica Trust care home has been rated as ‘Outstanding’ by Care Quality Commission inspectors.
John Wills House care home, which is run by the Bristol-based charity, has been rated by the CQC as ‘Outstanding’ following an unannounced inspection last year.
Out of the five key lines of enquiry (KLOEs), Well Led, Caring and Responsive were all rated ‘Outstanding’, with Safe and Effective rated as ‘good’.
The inspection highlighted how “John Wills House was like one big ‘family’ where everybody was respected and treated equally,” and that they were “passionate about providing a service which was caring, compassionate and reflected the values of the organisation.”
John Wills House Care Home Manager, Wendy Leaman, said: “The feeling of being a ‘family’ is at the heart of everything we do at John Wills House. No individual is more important than anyone else and we all work together as a team - supporting each other and sharing our experiences, just as real families do.
“This outstanding rating is a reflection of our ‘family’ approach to care and everyone, from the housekeeping, catering, portering and administration teams, to the nursing and care teams and all our volunteers, has contributed massively to this achievement.”
Located in Westbury-on-Trym, John Wills House is a care home with nursing, which offers respite and rehabilitation services, specialist care for those who are living with dementia and also for those with general nursing needs.
In total John Wills House provides care for 80 people living at the service. The Orchards is home to 15 residents living with dementia, the Beeches has 40 beds which provide short term care and the Willows has 25 beds for those with general nursing needs.
The care home’s end of life care was also singled out for special praise, describing the service as “exceptional in supporting people and their relatives both in planning for and at the end of the person’s life.”
The report also noted how staff had been regularly acknowledged by relatives for “the care and compassion they had shown towards people and their families.”
The St Monica Trust, which celebrates its 100th anniversary this year, operates four care homes across Bristol and North Somerset offering specialist nursing, dementia, short-term respite and end of life care, plus rehabilitation and reablement services.
For further information on John Wills House or any of the St Monica Trust’s care homes please contact the admissions team on 0800 952 0300 or e-mail carehomes@stmonicatrust.org.uk.